Refund policy

Faulty or damaged products
If your product is faulty, damaged in transit, or not what you ordered, contact us within 48 hours of collection at sales@eziglulam.co.nz, with your order number and photos. We will repair, replace or refund it in line with your rights under the Consumer Guarantees Act 1993.

Change of mind
We don't offer refunds or exchanges for change of mind, including ordering the wrong size, length or quantity. Please check your order carefully before paying.

Your rights
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.